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Canon Canada institutes flat rate shipping for CPS members  
Wednesday, November 11, 2009 | by Rob Galbraith
Canon Canada has instituted flat rate shipping for camera equipment sent to its service centre in Mississauga, Ontario. Available to Canadian Canon Professional Service (CPS) members only, the cost of shipping is fixed at CDN$10 per shipment to Canon from any Purolator location in the country, and CDN$10 for the return trip (this latter fee is waived when the repair is done under warranty).

To take advantage of the flat rate shipping service to Canon you must be a CPS member in good standing, complete and attach a special CPS shipping label to the shipment and then send your gear with Purolator. If you are a Canadian CPS member and haven't received the required shipping label in PDF format direct from Canon by email in the past several days, you can request one by calling Canon Canada:
  • West (Calgary) 403-219-5939
  • Central (Mississauga) 905-795-2005
  • East (Montreal) 514-342-3428
Canon's flat rate shipping to Mississauga includes CDN$500 of insurance. Additional coverage is optional and at the photographer's expense. More information is in the CPS member email below.

Ship Ahoy: A recent Canon Canada email to Canadian CPS members. Note that the shipping label link above is not active

Other changes are planned for Canada's CPS program, says Neil Stephenson, Professional Market Executive in Canon Canada's Consumer Imaging Group. These changes will be modeled after revamped CPS programs in the U.S. and Europe. Don't expect a carbon copy of CPS elsewhere, though: Stephenson stresses the new Canadian CPS program will be tailored to the needs of Canadian shooters and that the specifics of the revised program are still being finalized. Canon Canada's goal is to learn from the experiences of Canon USA and Canon in Europe, he says, but not necessarily to adopt the identical approach or offerings.

That said, it's safe to assume that Canadian CPS members will see a shift to multiple service tiers when the new program is unveiled, including one or more paid tiers.

Rollout of the revised CPS program is now tentatively scheduled for the first half of 2010, says Stephenson, and will require current CPS members to re-apply at that time. Until then, there are no significant changes planned to CPS north of the 49th parallel.
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