On December 3, Canon USA will begin accepting EOS-1D Mark IIIs that are eligible for the sub-mirror fix, the company has announced
. Canon will cover the cost of receiving the camera and returning it after the repair is complete, plus the cost of the repair itself. They have also established a dedicated facility separate from their existing factory service centres in Jamesburg, NJ and Irvine, California and will be performing sub-mirror repairs at that facility for the foreseeable future.
To begin the process, Canon EOS-1D Mark III owners in the U.S. and Puerto Rico must contact customer service. Canon USA contact information and other details are in a service notice on the Canon USA website
Canon Canada has set a start date of December 5
for their sub-mirror repair program. Canon in Europe has set a start date of December 6 (surf here
and search for Case ID 72525). Canon Australia has set a start date of December 10
. Check the Canon website
in your region for information on when and how to submit your EOS-1D Mark III for repair.
November 28, 2007: Removed information about where the sub-mirror fix is to be performed in the U.S. (the location will be provided when owners call in to Canon USA to request the repair and are sent a mailing label to place on the shipping box).
November 30, 2007: Added link to Canon Canada, Europe repair program details.