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Canon USA adds third CPS repair facility, extends CPS tech support 24/7  
Thursday, July 1, 2010 | by Rob Galbraith
Starting today, phone tech support for members of Canon USA's Canon Professional Services (CPS) program will be available every hour of every day, while a third U.S. service facility that can perform CPS repairs has also been established. The expansion, says a press release, stems from CPS membership growth since the program was opened to video shooters earlier this year.

More information is in the press release below.

Press Release

CANON USA EXPANDS CPS SERVICE CAPABILITIES IN VIRGINIA DUE TO OVERWHELMING GROWTH FROM PROFESSIONAL VIDEOGRAPHERS AND FILMMAKERS
 Service Facility Will Support All Pro DSLR and Video Repairs as well as
Provide 24/7 Technical Support to CPS Members

 
LAKE SUCCESS, N.Y., July 1, 2010 – Canon U.S.A., Inc., a leader in digital imaging, today announced the addition of a third service support center to be located at the Company’s Canon Virginia Incorporated (CVI) facility in Newport News, VA supporting the Canon Professional Services (CPS) program. In April of this year, Canon extended its CPS membership to qualifying videographers, cinematographers and filmmakers and the overwhelming response received from these new markets has prompted the need for a third CPS support center.  The expansion of the CPS program is designed to extend Canon’s support assistance to these professionals with fast service, equipment evaluation loans, and a range of other benefits.
This new service location is a Canon-owned facility with Canon-certified service technicians based here in the US.
 
Along with enhancing service, Canon U.S.A. will now extend its CPS hotline service to provide 24-hour-a-day, seven-day-a-week technical support to all CPS members. A separate international customer support number will also be made available to US-based professionals traveling and working abroad. Also starting today, Canon will begin to offer its Professional Rush Repair service with expedited two-day and three-day turnaround for eligible video equipment, a tremendous benefit for professionals working under deadline.
 
“This marks the most extensive and comprehensive level of service and support Canon U.S.A. has been able to provide to our Professional customers to date. We take great pride in providing top-notch service and support to all of our customers through our 100-percent US-based customer service and support facilities and we are proud to extend that service around-the-clock to our Pros in the field,” stated Yuichi Ishizuka, executive vice president and general manager, Consumer Imaging Group, Canon U.S.A.
 
The technical support hotline’s extended 24/7-support is an added benefit to all tiers of CPS memberships beginning today, July 1st.  The hotline will provide the same level of support currently offered, including answering CPS membership questions, real-time technical product support and updates on repair status. The technical support hotline number for CPS members is available on the CPS website. The Virginia location will service the southeast region and help improve customer satisfaction for CPS members there by reducing turnaround time for service and shipping costs.   The new facility will share repair services with the other two CPS facilities resulting in better service for all CPS members. Current CPS members located in a geographic region supported by the new facility will receive a packet in the coming weeks including Professional Rush Repair shipping labels with the address for the new service facility.
 
To see a comprehensive list of all eligible pro DSLR and Video equipment, and for more information on Canon U.S.A., Inc.’s Canon Professional Services program including qualification requirements and benefits for Silver, Gold and Platinum level memberships, please check the CPS web page at: www.usa.canon.com/cps
 
 
About Canon U.S.A., Inc.                                                                                                         
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. (NYSE:CAJ), a top patent holder of technology, ranked fourth overall in the U.S. in 2009†, with global revenues of US $35 billion, is listed as number six in the computer industry on Fortune Magazine's World’s Most Admired Companies 2010 list, and is on the 2009 BusinessWeek list of "100 Best Global Brands." Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei – "all people, regardless of race, religion or culture, harmoniously living and working together into the future" – Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss.


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