Sometime in the last week, the website of Digital Camera Battery has gone offline, and of the various phone numbers we have for the Florida-based company, only the fax line seems to be fully operational. Combine that with a growing volume of email recently from photographers unable to reach the maker of portable power sources for flashes and digital cameras and the signs were pointing to difficult times at Digital Camera Battery.
We heard from company president Tim Dodge via email late today, and he indicates that concurrent phone system and bank snafus are responsible for the disappearance of their website and the inability to reach the company by landline. "All should be straightened out in a few days or less," says Dodge.
Since publishing the original version of this story earlier today, however, we've received more than two dozen new messages from photographers claiming they've been unable to reach the company at all in recent times; several noted that months of calls and emails have gone unanswered.
We'll try and follow up further with Dodge about this and report back what we find out.
Update, July 12, 2007:
The Digital Camera Battery website
is back online, while complaints about the company's customer service in the last several months continue to flow in.